Is your first line of tech support provided by an employee, friend or relative who “knows something about computers?” Do your computer systems work the way you want them to, they way you expected they would? Are you spending more than you need to on technology? Are you buying just what you need? Have you or someone in your office lost critical documents or years of contact information? Are your files backed up often enough to protect you in the event of a computer crash or theft? When was the last time you checked your backups? Is down time hurting your company’s productivity and frustrating you and your employees?